1. Do you ship overseas?
Yes, We ship to most countries around the world. Free Shipping over 3 pairs. We run discounts and promotions all year, so stay tuned for exclusive deals.
2. How can I track my package?
After the package is sent, you will receive a confirmation email. You can see your tracking number in the email(Sometimes in the Spam box), please use the tracking number to check (you can use 17track.net or other websites). or follow the guide for tracking orders.
3. How long will my order take?
It depends on where you are. Deliveries can take anywhere from 7-20 days. For such a high-quality and beautiful product, it is very worth the wait. You will not be disappointed! Delivery details will be provided in your confirmation email. please check the Shipping Policy.
4. Why is my package not shipped yet?
Under normal circumstances, your order will be packed and handed over to the transporter for transportation within 48 hours after placing the order. After shipment, you will receive a shipped email notification. If the product you ordered is sold out, it may be out of stock. If a product is out of stock, our customer service team will contact you by email as soon as possible to exchange or refund. In this case, our warehouse will prioritize packaging and shipping the lenses in stock in your order.
5. Why does it say that my order has been fulfilled /Delivered, but I haven't received it yet?
Usually, your order will be sent out from the warehouse for inspection and packing within 48 hours after you place the order, at the same time, your order email will be synchronized to receive the order has been shipped by email, you can log in to the personal center to view the order logistics single number and parcel dynamics, the order has been fulfilled /Delivered means that your order has been successfully delivered to your location. If you find that you have not received it, please take a close look at the inbox near the package, if not, please contact us, and we will assist you in urging the logistics carrier to see. Please Check the Order Tracking Page.
6. How do I change or cancel my order?
We know how important your order is, so we aim to fulfill orders as quickly as possible. Please note that we can help you modify your order before shipment. It includes changing the size or the color of an item, removing an item, and changing your shipping address. While we cannot cancel or change an order once it has been shipped, you are welcome to return the item to us by our Returns.
7. My order was confirmed, but I just got an email that states I received a refund, what does this mean?
The item(s) you ordered was so popular that between the time you placed the order and when we processed it, the item sold out.
8. I placed an order two weeks/a while ago and just realized I’ve been getting several emails and missed calls from Beacolors, what’s going on?
In the event we need to verify your order or need to contact you regarding your order, we will email you with further instructions. If we are unable to reach you after 7 days, your order will be canceled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order). If you used a coupon for your order, a new coupon will be issued for that portion of your payment.
Helpful Hint: If you receive a message from Beacolors, please contact us as soon as possible to avoid having your order canceled.
9. Why was my order canceled?
There may be several reasons why your order may have been canceled:
If you ordered a single item and we are unable to fulfill the order due to either (1) being out of stock or (2) an unexpected delay in our ability to replenish the item promptly, your order will be canceled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order). If you used a coupon for your order, a new coupon will be issued for that portion of your payment.
• In some cases we are unable to verify the billing information that was entered into the order. If the billing address does not match with what the credit card issuer or bank has on file, the order may be automatically canceled. If your order has been canceled for this reason, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, please create a new order using the correct billing address.
• If our Customer Service Team has attempted to reach you regarding an order and has been unsuccessful in contacting you after 7 days, your order will be canceled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order). If you used a coupon for your order, a new coupon will be issued for that portion of your payment.
10. How to get a discount or use a code? Can I use multiple discount codes for an order?
You can view promotional discount codes and promotions through the pop-up window or by viewing the poster and the top bulletin board. Then you can add the items you like to the shopping cart, and click checkout, the page has: ''AppLy', where you can enter your code and click apply. Please Note: Only one discount code can be used for one order.
11. I placed an order, but never received a confirmation email. Why is this?
If you do not receive an email from Beacolors within 24 hours of placing your order please check your email address on file whether it is correct. If you still need assistance, Please Contact US by email: services@beacolors.com
12. OOPS！ I was so excited to place my order that I forgot to use my code. How to do?
We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.
13. Received a damaged item, what should I do?
Take photos of broken or faulty lenses, keep the packaging, and contact us the first time to verify the treatment.