• English
  • United States(USD $)
/

Shipping Policy

Shipping Range

We support worldwide delivery, if delivery is not available in your country, please contact us to check.

Processing +Shipping Time

In principle, Order Processing and shipping From warehouse is within 48 Hours (1-2 business days).

Transport Method+Estimated Time Of Transportation:

Transport Method: Standard Shipping. After we receive your order, we will pack and send it out from U.S. warehouses ( Delivery within 3-5 business days)  or HK warehouses( Delivery within 5-25 business days) according to the products you ordered.

The preceding average warehouse delivery time is a true estimate based on recent logistics sign-off timelines, but when your order encounters force majeure factors such as e.g. holiday furloughs, Weekend breaks, worker/postal carrier strikes, or your address belongs to a remote area (e.g., Alaska, Hawaii, Puerto Rico, etc. in the U.S.), the delivery time may be extended.

Please Note: After shipping, you will receive a shipping notification email with the order tracking number in your email. You can check the order status by logging into your account or contact us if you have any questions about your order at any time. if you want a Tracking order, you can follow this tracking guide.

Shipment Schedule For Major Countries:

*Field delivery of orders in remote areas of the table may take a little longer than estimated.

Countries Shipping Warehouse transporters/carriers Estimated delivery time (business days)
USA, UK, Germany, Australia, France, Italy (major urban areas) HK Warehouse Standard Postal Service (SPS)、4PX 5-15 Business Days
U.S Alaska, Hawaii, Puerto Rico (remote areas) HK Warehouse Standard Postal Service (SPS)、4PX 8-25 Business Days (Delivery delays may exist)
USA (major urban areas) US Warehouse UPS/USPS 3-5 Business Days
Mexico, Canada HK Warehouse Standard Postal Service (SPS)、4PX 8-15 Business Days

Shipping Fee

The US warehouse and Hong Kong warehouse have their shipping costs. Please see the fee schedule below:

1. Universal Shipping Fees (Shipping From Hong Kong Warehouse)

Order Value Standard Shipping Fee
Less Than< $39  $10.99
More Than >$39 FREE
 
2.Us Warehouse Shipping Fees (Only for US warehouse products)
 
Order Value Standard Shipping Fee
Less Than< $39  $10.99
More Than >$39 FREE
 

Customs Charges/Taxes

It is the customer's responsibility to pay any applicable entry duties, taxes, and any other charges (customs duties, import duties, VAT, etc.) that your local government deems appropriate. The prices of items on our website do not include these charges. These fees are paid to your local carrier or government. Therefore, before placing an order, please be aware of your country's customs and tariff policies, and if necessary, cooperate with customs clearance, which is at your own expense. As we are unable to advise on the amount of these charges, we recommend that you contact your country's customs.

Wrong Address Or Out-Of-Stock Situation

Please take care to enter the correct deliverable address when placing your order, it is your responsibility as a buyer. If you find the wrong address after placing an order, please contact us within 2 hours to change the address (because the order may have been packed and sent out after 2 hours). Or if our system recognizes that your address is incorrect, we will contact you to provide the correct address that can be delivered so that the carrier can ship it to you. If you contact us for a second time to resend a package after a long period without a response, you will need to pay the shipping cost or if the package in transit is requested to be returned we will refund you minus the shipping cost.

Products are often out of stock due to popular sales, we will contact you the first time to deal with this situation.

Important Information

While we always make every effort to fulfill orders promptly, there are some force majeure factors (e.g., customs clearance anomalies, carrier's shipping conditions, weather conditions, global/regional public safety issues, worker strikes, postal/transporter strikes, holiday warehouse blowouts, etc.) that inevitably lengthen the shipping process. If you ask, please feel free to contact us and we will be happy to assist you.