Prescription Verification Process
ONLY APPLICABLE TO US & UK CUSTOMERS
To provide our customers with the best care and service, we have implemented a verification system that is in compliance with the Fairness to Contact Lens Consumer Law (FCLCA) and Rules for US customers. Under the FCLCA, we are required to verify your contact lens prescription.
We provide easy methods of verifying your contact lens prescription during your checkout process. The most efficient way is to upload your valid copy of prescription. If you do not have, we can verify your prescription directly with your eye care professionals.
1. Upload your copy of prescription.
You can provide us a copy of your valid prescription written by eye care professionals. You can either scan or snap a picture of your written prescription. Once the prescription is uploaded, we will keep the record for you, you can check out anytime without the need to re-upload again. Providing invalid or inaccurate prescription may result in order cancellation.
2. Submit contact info of your eye care professional / optometrist / optician.
Kindly provide us with the necessary information, name and phone number of your eye care professional.
We will contact your eye care professional and verify the accuracy of the prescription. Your eye care professional has eight business hours to respond (extended to the immediate working day upon weekends or public holidays). If your eye care professional does not respond within the required time, the prescription is verified automatically, and we may process and ship your order.