1. Do you ship overseas?
Yes, We ship to most countries around the world. Free Shipping over 3 pairs. We run discounts and promotions all year, so stay tuned for exclusive deals.
2. How can I track my package?
After the package is sent, you will receive a confirmation email. You can see your tracking number in the email(Sometimes in the Spam box), please use the tracking number to check (you can use 17track.net or other websites). You can also log in to the member center to check your order!
3. How long will my order take?
It depends on where you are. Deliveries can take anywhere from 7-20 days. For such a high-quality and beautiful product, it is very worth the wait. You will not be disappointed! Delivery details will be provided in your confirmation email. please check the Shipping Policy
4. Why is my package not shipped yet?
①Kindly allow 1-3 business days (excluding weekends and Public holidays), most orders leave our distribution center within 24-48 hours of the order being placed.
②In some cases our Customer Service Team may hold orders that run the risk of being fraudulent or that need additional review or verification to protect our product. When this happens, our Customer Protection Team will reach out to you directly if your order will be delayed due to it being reviewed.
③In some cases we may just run out of a hot item that is expected back in stock within 3 business days. If this was the only item you ordered, rather than canceling your order, it will be held until the item is back in stock and we can fulfill the order. When this happens our Customer Service Team will send you an email notifying you of the delay.
5. Why does it say that my order has been fulfilled /Delivered, but I haven't received it yet?
Usually, your order will be sent out from the warehouse for inspection and packing within 48 hours after you place the order, at the same time, your order email will be synchronized to receive the order has been shipped by email, you can log in to the personal center to view the order logistics single number and parcel dynamics, the order has been fulfilled /Delivered means that your order has been successfully delivered to your location. If you find that you have not received it, please take a close look at the inbox near the package, if not, please contact us, and we will assist you in urging the logistics carrier to see. Please Check the Order Tracking Page.
6. How do I change or cancel my order?
We know how important your order is, so we aim to fulfill orders as quickly as possible. Please note that we can help you modify your order before shipment. It includes changing the size or the color of an item, removing an item, and changing your shipping address. While we cannot cancel or change an order once it has been shipped, you are welcome to return the item to us by our Returns.
7. My order was confirmed, but I just got an email that states I received a refund, what does this mean?
The item(s) you ordered was so popular that between the time you placed the order and when we processed it, the item sold out.
8. I placed an order two weeks/a while ago and just realized I’ve been getting several emails and missed calls from Beacolors, what’s going on?
In the event we need to verify your order or need to contact you regarding your order, we will email you with further instructions. If we are unable to reach you after 7 days, your order will be canceled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order). If you used a coupon for your order, a new coupon will be issued for that portion of your payment.
Helpful Hint: If you receive a message from Beacolors, please contact us as soon as possible to avoid having your order canceled.
9. Why was my order canceled?
There may be several reasons why your order may have been canceled:
If you ordered a single item and we are unable to fulfill the order due to either (1) being out of stock or (2) an unexpected delay in our ability to replenish the item promptly, your order will be canceled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order). If you used a coupon for your order, a new coupon will be issued for that portion of your payment.
• In some cases we are unable to verify the billing information that was entered into the order. If the billing address does not match with what the credit card issuer or bank has on file, the order may be automatically canceled. If your order has been canceled for this reason, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, please create a new order using the correct billing address.
• If our Customer Service Team has attempted to reach you regarding an order and has been unsuccessful in contacting you after 7 days, your order will be canceled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order). If you used a coupon for your order, a new coupon will be issued for that portion of your payment.
10. How to get a discount or use a code? Can I use multiple discount codes for an order?
You can view promotional discount codes and promotions through the pop-up window or by viewing the poster and the top bulletin board. Then you can add the items you like to the shopping cart, and click checkout, the page has: ''AppLy', where you can enter your code and click apply. Please Note: Only one discount code can be used for one order.
11. I placed an order, but never received a confirmation email. Why is this?
If you do not receive an email from Beacolors within 24 hours of placing your order please check your email address on file whether it is correct. If you still need assistance, Please Contact US by email: services@beacolors.com
12. OOPS！ I was so excited to place my order that I forgot to use my code. How to do?
We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.
13. Received a damaged item, what should I do?
If the lenses you receive are damaged or leaking during transportation, please contact us via customer service email or online message as soon as possible and provide pictures that clearly show the problem with the product. Alternatively, you can open the package in front of the delivery person and discover that it was damaged in transit, you can reject it and email us about the situation and we will check with you and resend you new lenses.